There is a digital renaissance happening in the foodservice industry. From self-order apps to digital workforce management, restaurants are leveraging communication technology to refine processes and improve operations.
As a result, customers are enjoying faster, more efficient service. This evolution of “smart restaurants” is catapulting the dining experience into the next generation.
The Rise of Restaurant Tech
- The days of handwritten orders and phoning it in are numbered.
- Smart restaurants are becoming more popular as the food service industry continues to design technology that improves operations and streamlines internal communications in order to enhance the customer experience.
Current Restaurant Tech Trends Include
- Mobile apps for ordering and reservations.
- Employee apps for real-time, internal communication.
- In-house, self-service kiosks for ordering and paying.
- Kitchen display systems for accurate and efficient meal processing and delivery.
- IoT in restaurants think stoves that can send messages to alert staff of a maintenance issue or technical malfunction.
- While some companies are designing robotic kitchens and facial recognition systems, most restaurants are just beginning their digital journey.
By automating tasks and creating a digital interface for customers and employees, restaurants experience several operational benefits such as:
- Increasing the speed of service
- Serving a higher volume of guests
- Improving upsells and increasing revenue
Why an Employee App Is a Must-Have for Smart Restaurants
Despite these recent digital strides, many restaurants feel they could be using even more technology.
Most restaurant tech is focused on guest experience, but employees are just as integral to the success of your restaurant.
A mobile employee app like Beekeeper can bridge the restaurant tech gap by:
- Creating a digital hub to integrate different restaurant tech applications.
- Connecting employees and customers in real-time for seamless service.
- Delivering important information directly to employees, allowing them to dedicate more time with guests.
- Automating and delegating administrative tasks, like shift scheduling and payroll.
- Improving access to shift schedules and reducing absenteeism.
- Standardizing food prep and presentation and streamlining quality control.
Improving communication between the front and back of the house.
Smart Restaurants Deliver Faster, More Accurate Service.
Author: Marius Joubert
Founder of Restauranthub.co the first true community for the restaurant and hospitality industry.
