Ever thought of what you could have done before everything went wrong?

ASK FOR HELP BEFORE, IT IS TOO LATE.

I believe in the saying that it is not what went wrong, it is more important how we dealt with what actually went wrong!

In many cases, there are red flags that come up before something goes wrong. Train yourself to be alert to those red flags of your operation, and take responsibility, grab the proverbial bull by the horns. The longer you ignore the itch the more intense the scratch will become!

Act, immediately and if you do not have the answer, ASK! There are no stupid questions especially not, “before the milk is spilled”!

• IF SOMETHING GOES WRONG, IN MOST CASES IT IS NOT WHAT WENT WRONG HOWEVER HOW WE DEAL WITH IT.
• PUT HEALTH AND SAFETY FIRST.
• ASK FOR HELP AS SOON AS YOU REALISE YOU MIGHT BE IN TROUBLE OR GET INTO TROUBLE.
• IT IS EASIER TO DO SOMETHING RIGHT THE FIRST TIME THAN TO FIX IT AFTERWARDS.
• A GUEST WOULD RATHER WAIT FOR A LITTLE NOW THAN HAVE TO BE DISAPPOINTED FIRST AND THEN TO WAIT AGAIN FOR A SECOND TIME FOR THE CORRECTION TO BE MADE.
• REMEMBER ALL MANAGERS AND STAFF ARE REPRESENTING YOU THE OWNER AND OR THE GENERAL MANAGER OF A BUSINESS, EXPECT YOUR MANAGERS BEST SERVICE FOR YOU TO SERVE YOUR GUESTS WELL.
• EXPECT THE CORRECT QUALITY AND QUANTITY STOCK.
• EXPECT PROPER HYGIENE, CLEANING, AND SAFETY IS ALWAYS FIRST.
• EXPECT PPE AT ALL TIMES, ZERO TOLERANCE.
• EXPECT CLEAN WELL MAINTAINED PERSONAL UNIFORMS AND EQUIPMENT.

When you become aware of red flags, most of the time you are busy and have to think on the fly. Create a new habit and S.B.T.A.R. my way of becoming focusses for that moment you need to think clearly.

Stop-Breathe-Think-Act-Repeat or alternatively ask yourself, “WHY”?

Prevention is better than cure, it saves time, money, energy and it does not only create a positive representation of your business it simultaneously creates a positive attitude amongst your team.