From the Blog

Good restaurant review. Satisfied and happy customer giving great rating with tablet on an imaginary criticism site, application or website. Four out of five stars.

Ways To Increase Positive Reviews For Your Restaurant

Before selecting the perfect place to dine in, modern-day diners today are keeping a close check on the ratings and reviews received by the restaurant. According to research, 91% of consumers say that positive reviews make them more likely to use a business.  People are most likely to rely on reviews for restaurants over any

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Fast food delivery from restaurant

How to improve your delivery service in LESS THAN 7 days

Take control of your day with a smarter, more dependable route plan. Learn how you can leverage route optimization software to enable more efficient deliveries for your field service business. Your route plans hold a lot of weight for your field service business – not only do they impact your employees, but they are critical

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Young male dressed in a white chef suit showing time is money

Time is money—anyone in the restaurant industry knows it.

You don’t want to waste time on a lazy employee, right?  When it comes to lazy employees often times your first response might be to just fire said, employee. But, if your restaurant business model is suffering as a result of the “fire ‘em!” mentality, you may just need a shift in thinking. Dealing with

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Worklife balance

Life – Work – Play – BALANCE = S-E-R-F!

Are you one of the millions struggling to get that perfect balance.  Inevitably if the balance is not achieved something is bound to give or to get priority and other things remain to be left behind! Normally and to our own detriment, it is our health that is left behind. It is rather unnecessary that

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Cashing up

CASH-UP.

Below are a few general pointers to consider while you are cashing up: Every restaurant or franchise has its own system or way to get to the same answer eventually. The more detail you get captured correctly the first time round ie, sales, invoices, credit card commissions, tips for waitrons, capturing of invoices for purchased

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Young smiling barista in black apron showing okay sign, recommending coffee shop or restaurant, standing over yellow background

Nurturing Staff to Gain an Empowered Team

There is much evidence that empowering employees is directly linked with increased productivity. Not only that, job satisfaction and loyalty to the company are also improved. For sure, the success of your company is directly linked with the success of your employees. When your employees are successful, so is your company. So, let’s get down

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Smiling business man working at cafe

Diary use & Clear Communication using Cellphone Reminders

The following notes below are all very good reasons why you should utilize a management communication diary: Diary = Communication system = All management = Same page = Same Picture Write clear and use one line at a time per sentence. When tasks or Jobs are done tick them off and contra sign. WhatsApp groups

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icon logo with the concept of smart choice / good choice for culinary business, organic food products

Food Premises Monthly Health & Safety Inspection Checklist

The Food Premises Monthly Health, and Safety check is a monthly check done to ensure the safety of your team and your guest. When challenges or problems are detected you can action your maintenance team to correct all. The point of departure for this exercise is to appoint a Safety Representative who will be responsible

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Restaurant Broker - Young businessman in suit sitting in cafe bar and talking on the phone

Hospitality and Restaurant Brokers Facilitate a Variety of Business Skills

This person comes with a specially kitted experiential toolbox and is not a one-trick pony! These Specialist Brokers are relationship builders who ensure customer satisfaction. They exhibit excellent interpersonal skills and are enthusiastic, persuasive, and likeable communicators. The Specialist Broker did not become one by accident and every morning before he dresses up in the

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Restaurant Strategy Benchmark Marketing Business Ideas - S.W.O.T Analysis

Strengths-Weaknesses-Opportunities-Threats Analysis

The purpose of a S.W.O.T. Analysis is to determine your: Strengths Weaknesses Opportunities  Threats You have the opportunity to analyze your business clinically without sugar-coating poor performance, or areas that require improvement.  Evaluate your marketing and planning strategies, ask the question, what is working and what is not working? Once you have determined your challenges

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Hand Restaurant logo design. Restaurant logo with Hand concept vector. Hand and Restaurant logo design

Asset List for Insurance Purposes

The design of this list was inspired once after we had serious water damage in a restaurant. I had to fill in the report for the insurance claim and what a battle that was. I had to find the make, model, and serial numbers of all the damaged assets, in many instances I could not

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health protection, safety and pandemic concept - male chef cook wearing face protective medical mask over restaurant kitchen background

Restaurant Staff Safety and Awareness

Complacency is the dangerous word when we discuss SAFETY! It becomes such a front-of-mind daily routine task, a block ticking exercise that the importance of the exercise is missed completely.  Health and Safety are important because it protects the well being of employers, visitors, and customers. Looking after Health and Safety makes good business sense. Workplaces that neglect health and safety risk prosecution, may lose

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Safety at work concept. Hand holds cubes wooden block with safety icons; safety first, protections, health, regulations and insurance.

Occupational Health, Risk & Safety Check

Health risks at the workplace, such as heat, noise, dust, hazardous chemicals, unsafe machines, and psychological stress, cause occupational diseases and can aggravate other health problems. Conditions of employment, occupation, and position in the workplace hierarchy also affect health. Employee mental well-being directly affects how employees think and feel about their job and organization. The multiple roles of the employee in the hospitality environment

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Chef examining his food orders

Do You Know Where Your Stock is Moving to Next?

Once weekly stock counts are completed it is possible for the manager responsible for this task to establish what stock items need to be ordered for the coming week to ensure complete availability of menu items. This blog ignores the fact that there could be stock variances and other procedures to follow that are not

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