The following notes below are all very good reasons why you should utilize a management communication diary: Diary = Communication system = All management = Same page = Same Picture Write clear and use one line at a time per sentence. When tasks or Jobs are done tick them off and contra sign. WhatsApp groups …
Diary use & Clear Communication using Cellphone Reminders Read More »
The purpose of a S.W.O.T. Analysis is to determine your: Strengths Weaknesses Opportunities Threats You have the opportunity to analyze your business clinically without sugar-coating poor performance, or areas that require improvement. Evaluate your marketing and planning strategies, ask the question, what is working and what is not working? Once you have determined your challenges …
Strengths-Weaknesses-Opportunities-Threats Analysis Read More »
Complacency is the dangerous word when we discuss SAFETY! It becomes such a front-of-mind daily routine task, a block ticking exercise that the importance of the exercise is missed completely. Health and Safety are important because it protects the well being of employers, visitors, and customers. Looking after Health and Safety makes good business sense. Workplaces that neglect health and safety risk prosecution, may lose …
Health risks at the workplace, such as heat, noise, dust, hazardous chemicals, unsafe machines, and psychological stress, cause occupational diseases and can aggravate other health problems. Conditions of employment, occupation, and position in the workplace hierarchy also affect health. Employee mental well-being directly affects how employees think and feel about their job and organization. The multiple roles of the employee in the hospitality environment …
Considering optimal management practices. How do we take our employees into consideration to ensure workplace wellness, what is the workplace going to look like? The first touchpoint that I want to discuss is the one thing that always suffers while working in a restaurant is our FEET! Safe and comfortable shoes, that air and do …
A key part of training your employees is showing them how to use your kitchen equipment properly. Refer to the following checklist to ensure that misused or faulty equipment doesn’t cause an emergency in your kitchen. Do regular monthly Health and safety checks. Health and Safety are important because it protects the well being of employers, visitors, and customers. …
Consistency is the name of the game. If your portion sizes vary from one day to another or from one shift to another you will have guests that realize there is inconsistency and you will create complaints. Secondly, you will have fluctuating food costs from week to week, and your cash flow will be a …
When I become busy and bogged down for short periods during the year, I developed this list, to keep me on track with all my responsibilities. I found it extremely challenging at times to remain focussed and to get my head back into the game when random events interrupted my day. Apart from the fact that …
Meeting & Greeting Guests People buy from people they like. You need to think fast, understand the approaching clients’ dress and body language quickly, and act. Have your “ice breaker” ready, and give them an unconditional positive smile! Give them a warm welcome however be careful not to overdo the welcoming and cause it to …
Is PIP appropriate? PIP should be used when there is a commitment to help the employee improve, not as a start to the termination process. Create a list of the performance deficiencies, dates, detailed explanations, previous guidance given to the employee. Review the most recent performance appraisal to see if the issue is new or …
EAP’s are intended to help employees deal with personal problems that might adversely impact their work performance, health, and well-being. EAP’s generally include assessment, short-term counselling, and referral services for employees and their household members. The workplace extends its responsibility circle just a little further than would normally be expected. The workplace understands that the …
Do you have an Employee Assistance Program for your Team? Read More »
Telephonic communication is crucial, especially to get right the first time. People are communicating with each other and cannot see facial or hand gestures, body language, or examples to reinforce their explanation or communication. People communicate in pictures, and if notes are not taken down to remember the details it is very likely possible that …
Speaking in Pictures: How do we communicate successfully? Read More »
The unspoken language of reading the other person’s non-verbals projected to you during an interaction. The unspoken element of communication. There are too many signals to mention and we will only discuss a few of the more obvious indicators of non-verbal language. What is a person really telling you or to the contrary, what is …
The art of speaking the unspoken language, The Art of Body Language. Read More »
SLEEP – EXERCISE – REST AND RECOVERY – FEEDING! Are you one of the millions struggling to get that perfect balance? Inevitably if the balance is not achieved something is bound to give or to get priority and other things remain to be left behind! Normally and to our own detriment, it is our health …
Practice makes perfect, repetition of a specific procedure or action will lay a foundation and become a default action when you are in an emergency or when an accident happens. Safety first and foremost WHEN IN DOUBT “CUT” IT OUT. If you are NOT WELL when arriving for a shift report to your line manager …
Twenty non-negotiables to consider daily to make health and safety awareness easier Read More »
It is not possible for you to know what is happening in your restaurant if you remain stationary in one place. Become and remain informed by walking around and communicating with your team. Do not become predictable and never follow the same route while you are moving through the restaurant. Use this opportunity to follow …
The aim of the game is positivity and positive management tools, not only to improve your day, however, your staff’s day at work needs to be positively awesome to give the guest an awesome experience. Every tool that you implement into your management system has to make a positive contribution to the end result of …
Did you give your team an unconditional positive vibe today? Read More »
Arriving for a shift on time and being dressed neatly for success is imperative. You as the example for the team have to lead by the required standards and be the perfect example of what is required. Plan your daily schedule in advance and allow for traffic and other possible unforeseen incidents. Plan by adding …
Visualize a realistic training plan. Have a vision that you can alter and update regularly as required. Regular assessment and investment in training. Regularly update your S.W.O.T. analysis [strengths, weakness, opportunities, threats ] and determine your training need. Keep an eye on the future and conceptualize flow from one topic to another. This will ensure …
The Value of Consistently Training your Staff & the Increased Longevity of your Business Read More »
Employee Handbook Planning and layout As a small business owner, you can help keep yourself out of legal hot water by clearly spelling out on paper what you expect of the people who work for you. A successful employee handbook helps cut down on misunderstandings. The tips below will help you create a document that …
Do you have a New Employee Handbook for Induction Training Purposes? Read More »
